Privacy policy
Privacy Policy
Last updated: December 11, 2025
Craftingers (“we,” “us,” or “our”) operates this store and website, including all related information, tools, products, and services (collectively, the “Services”) to provide customers in Pakistan with a seamless and curated shopping experience. Our store is powered by Shopify, which supports the technology and infrastructure used to deliver these Services.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use our Services, make a purchase, or interact with us. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will govern.
1. Personal Information We Collect
“Personal information” refers to any data that identifies you or can reasonably be linked to you. This does not include anonymized or de-identified information.
Depending on how you engage with our Services, we may collect the following categories of personal information:
Contact Information
Name
Phone number
Email address
Billing and shipping addresses
Financial Information
Payment method details (e.g., card type, payment confirmation)
Transaction details
(Note: We do not store your full credit/debit card numbers. Payments processed through Shopify or third-party payment gateways follow their own security protocols.)
Account Information
Username and password
Profile settings and preferences
Transaction & Order Information
Items viewed, added to cart, purchased, returned, or exchanged
Order history
Communications
Messages, inquiries, or feedback sent through WhatsApp, email, or our website
Device & Usage Information
IP address
Browser type
Device identifiers
Interaction data (pages visited, time spent, actions taken)
2. How We Collect Personal Information
We may collect your information through:
Direct Interaction
When you:
Create an account
Place an order
Communicate with us
Provide information voluntarily
Automatic Collection
Through:
Cookies and similar tracking technologies
Your device when you access our website
Service Providers
When Shopify or other partners collect information needed to process payments, secure the platform, or deliver Services.
Third Parties
Such as marketing partners, logistics companies, or advertising networks (e.g., Meta/Google ads).
3. How We Use Your Personal Information
We may use your information for the following purposes:
a. To Provide and Improve Our Services
Processing and fulfilling orders
Delivering products
Managing returns or exchanges
Personalizing your shopping experience
Maintaining and securing your account
Improving website performance and product recommendations
b. Marketing and Advertising
Sending promotional emails, SMS, or WhatsApp updates
Showing ads based on your browsing and purchase behavior
You may opt out of marketing messages anytime.
c. Security and Fraud Prevention
Verifying your identity
Detecting and preventing fraudulent transactions
Protecting platform integrity and customer safety
d. Customer Support
Responding to inquiries
Resolving complaints and order issues
e. Legal Compliance
Complying with Pakistani laws, PTA regulations, tax requirements, and lawful government requests
Assisting in investigations or legal proceedings when required
4. How We Disclose Your Information
We may share your personal information under the following circumstances:
With Shopify
To process orders, host the store, manage transactions, enhance security, and provide platform functionality.
With Service Providers
Such as:
Payment processors
Shipping partners
IT and data management services
Marketing and analytics tools
With Business/Marketing Partners
For promotional campaigns and tailored advertising.
Upon Your Request
Such as sharing your shipping details with a courier service or when you interact with social login options.
Corporate or Legal Requirements
In case of business restructuring
To comply with legal notices, court orders, or government-mandated disclosures
To protect rights, safety, and platform integrity
5. Relationship with Shopify
Our store is hosted on Shopify, which may process and store your personal information on servers located outside Pakistan. Shopify may also use aggregated data across its network of merchants to improve platform functionality.
To learn more about Shopify’s independent privacy practices, visit:
https://www.shopify.com/legal/privacy
6. Third-Party Websites
Our website may include links to external sites not operated by us. We are not responsible for:
Their content
Their privacy practices
Data shared voluntarily on those platforms
We encourage you to review their privacy policies individually.
7. Children’s Data
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If a guardian believes a minor has submitted personal data, they may request deletion by contacting us.
8. Security and Data Retention
While we take reasonable measures to secure your information, no system is fully secure. Data may be transmitted through channels beyond our control.
We retain your data only as long as necessary for:
Order fulfillment
Legal obligations
Dispute resolution
Business operations
9. International Data Transfers
Because Shopify and some of our partners operate globally, your data may be stored or processed outside Pakistan. By using the Services, you consent to such transfers in accordance with applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational changes or legal requirements. The updated version will always be posted with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy, need support, or want to exercise your rights, you may contact us:
📧 craftingers.shop@gmail.com
📞 0318 7047441