Privacy Policy Of Craftingers

Privacy Policy

Last updated: September 22, 2026

Craftingers ("we," "us," or "our") operates craftingers.shop and all related content, products, and services (collectively, the "Services") to bring customers across Pakistan honest, handcrafted solid wood home décor. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By browsing our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means any data that identifies you or can reasonably be linked to you.

Contact Information

  • Name
  • Phone number
  • Email address
  • Billing and shipping address

Payment Information

  • Payment method used (Cash on Delivery, or advance payment via bank transfer/card)
  • Transaction and order confirmation details

We do not store your full debit/credit card number or online banking credentials. Advance payments are processed through our bank or payment gateway directly, under their own security protocols — Craftingers never sees or retains this data.

Order & Communication Information

  • Order history, items purchased, and complaint/return records
  • Messages you send us via WhatsApp, email, or our website contact form
  • Unboxing videos or photos submitted to support a damage claim (used solely to verify and process that claim — see Section 4)

Device & Usage Information

  • IP address, browser type, device identifiers
  • Pages viewed, time spent on site, and general browsing behavior on craftingers.shop

2. How We Collect Your Information

  • Directly from you — when you place an order, create an account, or message us
  • Automatically — through cookies and similar technologies when you browse our website
  • Through service providers — our hosting provider, payment facilitators, and courier partners, as needed to fulfill your order
  • Through advertising tools — such as the Meta Pixel (see Section 6)

3. How We Use Your Information

  • Order fulfillment — processing, packaging, and delivering your order, and managing any return or complaint
  • Customer support — responding to inquiries and resolving issues via WhatsApp, email, or phone
  • Marketing — sending you offers, new product announcements, and review requests via WhatsApp, SMS, or email
  • Security & fraud prevention — verifying orders and protecting against fraudulent transactions
  • Improving our Services — understanding how customers browse and shop so we can improve our website and product range
  • Legal compliance — meeting our obligations under Pakistani law, tax requirements, and lawful requests from authorities

4. Damage Claims & Unboxing Videos

To process any damage-related complaint, our Return & Refund Policy requires a full unboxing video. Any video or photo you submit for this purpose is used only to verify your claim and is shared only with the staff handling it. We do not use this footage for marketing without your separate, explicit permission.

5. How We Share Your Information

We only share your information where necessary to run our business:

  • Courier and delivery partners — to deliver your order and process returns
  • Payment facilitators — to process advance/bank payments
  • Hosting and IT service providers — who help keep our website running securely
  • Advertising partners (Meta) — limited browsing/purchase data used for ad targeting and measurement (see Section 6)
  • Legal or regulatory bodies — if required by law, court order, or to protect our rights and the safety of our customers

We do not sell your personal information to third parties.

6. Cookies & Advertising (Meta Pixel)

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site.

We also use the Meta Pixel (Facebook/Instagram), which collects information about your visit — such as pages viewed and products added to cart — so we can measure the performance of our ads and show you more relevant offers on Facebook and Instagram. Meta processes this data under its own privacy policy, available at facebook.com/privacy/policy.

You can control or disable cookies through your browser settings, and you can manage the ads you see from us through your Facebook/Instagram ad preferences. Disabling cookies may affect how well our website functions.

7. Marketing Communications

When you place an order, we treat the contact details you provide (phone number, WhatsApp, email) as permission to send you order-related updates as well as occasional promotional offers, new arrivals, and requests to review your purchase.

You can opt out of promotional messages at any time by replying "STOP" to a WhatsApp/SMS message, unsubscribing from our emails, or simply telling us directly — we'll action it promptly. This does not affect essential order-related communication.

8. Third-Party Websites

Our website may contain links to external sites we do not operate (e.g., Facebook, Instagram, TikTok). We are not responsible for the content or privacy practices of these sites and encourage you to review their policies independently.

9. Children's Data

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has provided us with personal data, please contact us and we will delete it promptly.

10. Data Security & Retention

We take reasonable technical and organizational measures to protect your personal information. However, no online system is completely secure, and data transmitted over the internet carries inherent risk.

We retain your personal information only for as long as necessary to:

  • Fulfil your order and resolve any related complaint
  • Meet our tax and accounting obligations
  • Resolve disputes and enforce our policies

When information is no longer needed for these purposes, we take steps to securely delete or anonymize it.

11. Your Rights

Regardless of where you're located, you may contact us at any time to:

  • Ask what personal information we hold about you
  • Request a correction to inaccurate information
  • Request deletion of your personal information (subject to our legal and order-related retention obligations)
  • Object to or opt out of marketing communications

We will respond to any such request within a reasonable timeframe.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or applicable law. The updated version will be posted here with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, reach out to us:

📧 craftingers.shop@gmail.com
📞 0318 7047441
📍 Plot no 224, Green Homes, Sargodha

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